Shipping & Payment

• All orders are shipped during 10 days starting from the order confirmation date. This may vary during sales seasons. If for any reason this was not possible, you will be notified by our Customer Service team and you will be given an estimated shipping date.
• Important note: Remember that delivery times may be affected in times of high volume (such as Black Friday or Christmas)
• If you want to change the delivery address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.
• Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.

• Below you will find further details on shipping costs for every shipping country
• For international orders, orders are passed through to international courier companies who take care of air transportation.
• We are not able to ship to PO Boxes

EU COUNTRIES

• Orders over 100€ — FREE SHIPPING
• Orders under 100€ — 10€
• Delivery times: between 4 and 10 business days from shipping day

UNITED STATES

• Orders over 100€ — FREE SHIPPING
• Orders under 100€ — 10€
• Delivery times - between 7 and 30 business days from shipping day

NON EU COUNTRIES

• Orders over 100€ — FREE SHIPPING
• Orders under 100€ — 10€
• Delivery times: between 10 and 50 business days from shipping day

If you are having difficulty placing an order or navigating our website, please restart your browser. If the problem persists, please contact us and our technical team will help you as soon as possible: info@brivizo.es

• Each and every one of our pieces is carefully prepared in our workshop, so all your orders should arrive in perfect condition.
• If you are struggling to complete your order or to navigate through our website, please restart your web browser If the problems persist, contact us and our IT team will help you as soon as posible
• We use special packaging - a velvet pouch for each jewel

Our accepted payment methods are:

• Credit card, through the payment Gateway from the Spanish bank “Sabadell”, which ensures maximum security on all your transactions
• PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not
• Accepted credit cards are VISA, MasterCard, American Express and
  other international credit cards

If you are experiencing any problems with your payment, please try the following:

• Use an alternative credit card
• Use an alternative payment method
• Restart your web browser and try again
• Delete the cookies from your computer or empty your cache memory. After that, try again
• If your problems persist, don’t worry. Get in touch with us by sending an email to info@brivizo.es

• You can pay for the order online: by Credit Card or Pay Pall
• As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order. In the event that you are not at the shipping address upon delivery, the courier company will contact you in order to reschedule a second delivery attempt at your convenience.

You can track your order status using the link that you will receive by your e-mail when placing an order. To make changes to the order — contact our delivery service: info@brivizo.es

• It is possible to inspect and get acquainted with the completeness of the order only in the presence of a courier. Trying on before purchase is not available.
• It is impossible to return a product of proper quality to the courier after payment.
• We kindly ask you to use the dimensional grid indicated on our website when placing your order.