Returns & Exchanges

• I received my order in poor conditions
• I chose the wrong size and I’d like to change it
• The product is not what I expected, and I’d like to return it or exchange it with another one

In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to BriVizo S.L. in perfect conditions.

If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.

The time window in which you can exchange or return an item lasts 30 days, starting from the day the order is delivered.

Write to us at info@brivizo.es telling us about your exchange.

• As soon as your exchange is approved by our Customer Support team, the new item will be shipped to you with a return service, in which the courier will deliver the new item and pick up the one you want to exchange. It’s important to prepare the item to be exchanged beforehand.
• In case you don’t hand over the item you want to exchange, the courier won’t be able to deliver the new item. Also, make sure to fill in the exchanges and returns form included in your order and to incorporate it in the package you are returning.
• Regarding international exchanges, our Customer Support team will inform you about the procedure to follow and the corresponding costs.

• As the return gets approved, you will have to ship the item to the provided address. Also, make sure to fill in the exchanges and returns form and to incorporate it in the package you are returning.
• Once the package arrives to our workshop, you will receive a confirmation email, informing you that the amount will be sent to your account in about 2-3 working days. You will receive the amount in the same way you made your purchase, through a refund processed by PayPal or a return in your credit card.
• Brivizo S.L. won’t be held responsible for any misplaced packages, and it will be the client’s responsibility to make sure the package arrives to our facilities in perfect conditions.

The time window in which you can demand an exchange or a return is of 30 days after the order is delivered.

• The exchange-related costs will always be at the client’s expense. The cost for an exchange will be 10€, which corresponds to the cost of delivering the new item and collecting the exchanged one.
• Regarding international exchanges, our Customer Support team will inform you about the procedure to follow and the corresponding costs.
• If you wish to exchange a product for a different one with a different price, the difference will be charged by bank transfer or PayPal.
• In terms of returns , you will only have to ship the item you want to return to the address we provide, and the shipping costs are at the buyer’s expense.

Every item sold by Brivizo S.L. comes with a 3-month warranty, starting from the delivery date of the order. The warranty only applies to factory defects and damage which has not been provoked by an incorrect use of the item.

Brivizo S.L. will carefully study if, by any chance, the defect has been caused by an improper use of the piece(s).

If you think you are eligible for support under our warranty conditions, write to us at info@brivizo.es